My AI therapist got me through dark times: The good and bad of chatbot counselling.

Artificial intelligence has proven itself over and over again as a tool with multiple potentials, a valuable resource that, if used in the right way, can be able to provide substantial help. The ethical and sustainable aspect of this recent technology is not to be ignored, although there is a tendency to cast aside the topic quite often. Nevertheless, the importance of this resource is currently undoubted.

The implementation of artificial intelligence within the daily lives of users does not guarantee their appreciation, or use, of it. Several people keep well away from the technology in question, while others approach it of their own free will, or because of a definite need. A clear example can be identified in Character.AI, as a result of the growing fame of the chatbot in question, more and more users have approached the model with the intention of interfacing as with a kind of therapist.

The “non-human” nature of the technology in question seems to be a beneficial aspect for some users, as it makes it easier and less “real” to share their problems. Having the ability to interface with a figure ready to listen, without judging, during any hour of the day has proven to be crucial. Today's article explores a similar experience.