Life is notoriously complex. No matter what kind of existence people lead, it usually becomes increasingly difficult to be able to pay attention to every area of daily life, be it friends, work or family. Nowadays, however, more and more tech companies are deciding to devote themselves to supposedly improving, or maintaining, their customers' empathic possibilities.
Recentl, a new company came into the spotlight: inTouch, an artificial intelligence startup whose service promises to call users' older relatives to check in on them and have a word. Today's referenced article recounts the experience of a journalist from 404Media, the online media outlet responsible for the article in question, with the aforementioned company.
Although the intent may seem noble at first glance, the implications of inTouch's mission highlight a rather troubling dystopian trend. A call with a soulless artificial intelligence can never replace an actual conversation exchanged with a family member.